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When
it becomes necessary for you to return your ACES Systems' equipment to us for
calibrations, upgrades, inspections, or repairs, please follow the procedure outlined
below to ensure the fastest service possible.
- Prior to calling have the
following information available:
- The type of equipment,
such as Model 2020 ProBalancer Analyzer.
- The serial number of the
unit.
- Detailed description (if
required) of the malfunction you are experiencing.
- A phone number and fax
number, or e-mail address where you can be reached.
- The preferred carrier for
the return of the equipment.
- A valid purchase order
(PO) number for chargeable service or purchases. (If you plan to pay for chargeable
services via credit card or COD a purchase order may be waived).
- Any special instructions
necessary for the service, such as "expedited service requested.
- Call
ACES Systems and ask for ACES Systems' service and repair.
- Upon request, provide the
above information to the service representative.
- Obtain a
RMA (Return Material Authorization) number from the service representative. The service
representative will fax you an inventory form. Fill out the form with all items you intend
to ship to ACES Systems and place the form, along with the purchase order and shipping
information inside the equipment box or shipping container.
- Package your equipment in
a container suitable for shipment and display the RMA number prominently on the exterior
of the package.
- Ship via preferred carrier
to:
ACES Systems/TEC Aviation
Division
10737 Lexington Drive
Knoxville, TN 37932 USA
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